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GDPR Compliance

Your rights under the General Data Protection Regulation

Last updated: September 29, 2026

Our Commitment to GDPR Compliance

Prime-mist is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and explains your rights as a data subject.

Legal Basis for Processing

We process personal data only when we have a valid legal basis. The legal grounds we rely on include:

  • Consent: When you provide explicit consent for us to process your data for specific purposes, such as receiving information about our services
  • Contractual necessity: When processing is necessary to fulfill a contract or take steps at your request before entering into a contract
  • Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
  • Legal obligation: When we must process data to comply with legal requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. We will provide this information in a structured, commonly used format.

Right to Rectification

You can request correction of inaccurate personal data or completion of incomplete data. We will make corrections within one month of receiving your request.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data when it is no longer necessary for the purposes it was collected, when you withdraw consent, or when you object to processing.

Right to Restriction of Processing

You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected]. Please include sufficient information to allow us to verify your identity and locate your data.

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Data Protection Officer

For questions about our GDPR compliance or data protection practices, you may contact our data protection officer at [email protected].

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data in transit and at rest
  • Regular security assessments and vulnerability testing
  • Access controls limiting data access to authorized personnel only
  • Staff training on data protection principles and practices
  • Incident response procedures for potential data breaches

International Data Transfers

When we transfer personal data outside the European Economic Area, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions confirming recipient countries provide adequate protection
  • Binding corporate rules for intra-group transfers

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods depend on the nature of the data and the purpose of processing.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect or process personal data from children without appropriate parental consent.

Changes to This Information

We may update this GDPR compliance information to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For questions or to exercise your GDPR rights, contact us at:

Prime-mist
142 High Holborn
London WC1V 6RL
United Kingdom
Email: [email protected]